用户服务/Customer Service
Our customer’s business is our business!
We treat our customers’ business as our own!
We consider our customers to be our closest partners.
We promise to deliver the best quality products produced by the most professional team at the highest speed.
Trust, responsibility, and caring are the foundation of a mutual bond.’’
We stay abreast of customer needs and industry trends.’’
To help customers reduce costs, improve efficiencies, and achieve the highest returns through continuous innovation.,
商业模式
Business model
Upholding advanced technical system and innovative business concept, AVIC Shangda has built a close-loop operating model integrating purchasing and marketing together with upstream and downstream customers. Our company recycles returns from a customer and sells high-quality products upon purified processing to the same customer. In this way, a close loop of purchasing and marketing for the same customer can be realized to lower business costs, improve market competitiveness and obtain a win-win situation for both parties.
Customer Representatives
They are the liaison between the company and its users. They are responsible for providing users with material selection advice, ordering, logistics tracking, cargo settlement, quality complaint handling, technology introduction, information communication, and other comprehensive services.
Product Engineers
Senior engineers of ZHSD’s manufacturing department provide users with technical services for the production and use of various products. They can also make personalized designs to meet users’ specific needs, work with customer representatives to solve technical problems, and provide on-site service when needed.
Technical Experts and Chief Engineers
Professional technical experts and chief engineers of ZHSD’s research and development department are responsible for developing new products according to the needs of users and the market.
Integrated Team of Production, Sales, and Research
The team is composed of the backbone of ZHSD’s production, sales, and R&D departments. As a professional team, they solve users’ problems in application, production, and R&D to improve the market competitiveness of ZHSD’s products.
合同签订流程与异议处理
Contract signing process and objection handling
