产品与服务

Products and services

Home Products and services Customer Service

用户服务/Customer Service

Our customer’s business is our business!

Customers are our most intimate partner.

We promise we will provide the best quality products with the most professional team and the fastest speed.

We maintain the relation with our customers on the basis of trust, responsibility and thoughtful concern. ’
We keep ourselves informed of customers’ needs and industrial development by providing products and services out of customers’’
expectations with continuous innovation with an aim to help customer lower costs,
improve efficiency and obtain satisfactory results.

商业模式

Business model

Upholding advanced technical system and innovative business concept, AVIC Shangda has built a close-loop operating model integrating purchasing and marketing together with upstream and downstream customers. Our company recycles returns from a customer and sells high-quality products upon purified processing to the same customer. In this way, a close loop of purchasing and marketing for the same customer can be realized to lower business costs, improve market competitiveness and obtain a win-win situation for both parties.

Customer representative

The contact person while user use Shangda products are responsible for providing users with material selection consulting, ordering, logistics tracking, loan settlement, processing objection of quality, use technology, information communication and other all-round services.

Product engineer

Senior engineers from Shangda manufacturing sector provide users with production and technical use service of all kinds of products and customize products according to users’ special requirements, solve technical problems together with customer representatives and offer site services when necessary.

Technical expert and chief engineer

Technical experts and chief engineers from Shangda technical sector and manufacture sector research and develop new Shangda products targeted at the requirements of users and the market.

Production-marketing-research integrating group

Production-marketing-research integrating group

合同签订流程与异议处理

Contract signing process and objection handling